You can appeal this suspension, especially if it’s due to non-payment. I am very frustrated and have not been able to get any help from Metro PCS even when I Facebook messaged them.Appeal Banned Account Accessibility Troubles With Metro by T-Mobile/Metro PCS? Account Suspended? Here’s a Swift Solution! Metro by T-Mobile/Metro PCS Account Suspended? Get Full Access in a Jiffy!Ĭell phones and the internet are indispensable elements of our daily lives, so having your Metro PCS account suspended is a huge headache. I am wondering if anyone else has experienced this problem? I am wondering if it is a greater scheme to try and force people to pay in stores and incur the $3.00 fee. Each time I type in all of the numbers I triple check to ensure that they are correct (and if they were not correct the site would tell me 'invalid card number' rather than 'invalid card'). I just used my card to pay my internet bill and bought groceries, so I know that my card is valid. I even tried to call customer service to pay over the phone and was surprised to see that they declined the card as well. I have tried paying through the MyMetro app on my phone, through a desktop computer, through the website on my phone and on a tablet and they all say the same thing. I have never had an issue paying with my card online but now, all of a sudden, for the past two consecutive months my card has been deemed 'invalid' each time I enter it into the website. I have been using the online bill payment since I started as a Metro PCS customer in 2010.

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